Take the CPUC Broadband Survey

Frustrated with your Internet access? Do something about it!

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Expanding broadband services in rural areas is difficult for many reasons, including the methodology used to collect data for the State Broadband Coverage Map. This map is created by the California Public Utilities Commission (CPUC) from “advertised” coverage and speed data provided by the Internet providers, such as AT&T, Verizon, and Comcast.

In a huge breakthrough for consumers, the CPUC is now accepting input directly from residents to validate/invalidate these advertised coverage/speeds. This improved accuracy will help the CPUC to guide effectively broadband subsidies to areas of greatest need when grants are reviewed for broadband expansion.

Take the CPUC broadband survey

The CPUC has three ways for you to provide this important feedback data:

Mail-in paper survey:  Complete, sign, and mail the CPUC Mapping Survey (pdf) to the address at the bottom of the survey.

Online: Visit the online map at www.broadbandmap.ca.gov. You can complete this survey from any place with Internet service if you don’t have service at your house.

  1. Click “Interactive Map”
  2. Select the House icon, third down from the top on the right side of the map. This is the “Address Lookup” tool.
  3. Enter your physical address and select “Locate”
  4. A box with service providers in your area appears, and directly above it you will see the link “Send Feedback.” Click this link and the survey will appear on your screen. Answer the questions and submit the survey.

CalSPEED Android mobile app: If you have an LTE-capable Android smartphone or tablet, you can download the CalSPEED mobile testing app from the Google Play app store and test the quality of the service available at your location. Tests done in areas with no service will be reported to the CPUC automatically the next time you enter an area with service. Testing must be done outdoors while stationary (i.e. not in a car). Feel free to use the app frequently, at a variety of locations.

The information you provide will be incorporated into the consumer feedback layer, and to validate or invalidate provider’s service availability information.

Thanks for taking action!